Turn Every Inquiry into a Conversation
Web forms, voice bots, and missed calls — all in one hub with priorities and lifecycle management.
Every request, one queue
Collect contact requests from every channel and manage them with priorities, lifecycle tracking, and full patient context.
Multiple Sources
Website forms, voice bot escalations, missed calls, IVR abandonments, external APIs — every source feeds into one unified queue. No request gets lost.
Request Lifecycle
Each request follows a defined lifecycle: PENDING to IN_PROGRESS to COMPLETED, EXPIRED, or CANCELLED. Claim, unclaim, and reassign with cooldown periods to prevent duplicates.
Priorities & Queuing
URGENT, HIGH, MEDIUM, LOW — each request gets a priority with visual distinction. Configure defaults per source, auto-resolve on successful contact.
Built into the Platform
No extra cost — built into the platform. Agents see full patient context — CRM data, call history, previous interactions — directly in the request view.
Use cases
Frequently asked questions
Find answers to common questions about this product.
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