Know Exactly How Every Patient Call Is Handled
AI listens to every call, scores it against your protocols, and surfaces the insights that matter. No more random sampling.
100% of calls analyzed, not 2%
Traditional quality monitoring covers a tiny fraction of calls. Mediflo's AI analyzes every single conversation.
Custom Protocols
Define scoring criteria specific to your clinic: greeting standards, identity verification, information accuracy, empathy markers, and closing procedures. The AI applies them consistently.
Automated Scoring (0-100)
Every call receives a detailed score broken down by criteria. See exactly where each agent excels and where they need coaching.
Performance Tracking
Track individual and team scores over time. Identify trends, compare departments, and measure the impact of training programs with real data.
Full Transcription
Every call is transcribed with speaker identification. Search across conversations, find specific topics, and review the exact wording used.
Detailed scoring for every call
See exactly how each conversation scored across your criteria. No ambiguity, no subjectivity.
Call Score
Reception • 03.03.2026
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