Know Exactly How Every Patient Call Is Handled
AI listens to every call, scores it against your protocols, and surfaces the insights that matter. No more random sampling.
100% of calls analyzed, not 2%
Traditional quality monitoring covers a tiny fraction of calls. Mediflo's AI analyzes every single conversation.
Custom Protocols
Define scoring criteria specific to your clinic: greeting standards, identity verification, information accuracy, empathy markers, and closing procedures. The AI applies them consistently.
Automated Scoring (0-100)
Every call receives a detailed score broken down by criteria. See exactly where each agent excels and where they need coaching.
Performance Tracking
Track individual and team scores over time. Identify trends, compare departments, and measure the impact of training programs with real data.
Full Transcription
Every call is transcribed with speaker identification. Search across conversations, find specific topics, and review the exact wording used.
Detailed scoring for every call
See exactly how each conversation scored across your criteria. No ambiguity, no subjectivity.
Call Score
Reception • 03.03.2026
Use cases
Frequently asked questions
Answers to the questions we hear most often about this product.
How accurate is the AI scoring compared to human reviewers?
We do not publish an agreement percentage — we have not measured one we would be willing to sign. The real advantage is different: consistency and coverage. The AI applies the same criteria to every call rather than to a random sample, and it shows the reasoning behind each score so you can check it.
Can we customize the scoring criteria?
Absolutely. You define the protocols: which criteria to check, how many points each is worth, what constitutes a pass or fail. Protocols are versioned so you can track how changes affect scores over time.
How soon after a call is the analysis available?
Analysis is typically complete within 2-5 minutes of the call ending. Transcription, scoring, and identification all happen automatically.
Does this work for calls handled by voice bots too?
Yes. All calls are analyzed using the same protocols, ensuring consistent quality standards across all patient touchpoints.
What languages are supported for transcription?
Polish is the language every scenario is tested and tuned in, medical terminology included. English and Ukrainian are enabled for a specific deployment.
Ready to take the load off your team?
Book a demo, or start a 14-day pilot on your own number — 0 zł, no card. Connecting the number and the HIS usually takes 2–5 business days.
No credit card • No commitments • 7-day support