How accurate is the AI scoring compared to human reviewers?

Mediflo's AI scoring achieves 95%+ agreement with experienced human reviewers on protocol compliance checks. The key advantage is consistency: the AI applies the same standards to every call, eliminating reviewer bias.

Can we customize the scoring criteria?

Absolutely. You define the protocols: which criteria to check, how many points each is worth, what constitutes a pass or fail. Protocols are versioned so you can track how changes affect scores over time.

How soon after a call is the analysis available?

Analysis is typically complete within 2-5 minutes of the call ending. Transcription, scoring, and identification all happen automatically.

Does this work for calls handled by voice bots too?

Yes. All calls are analyzed using the same protocols, ensuring consistent quality standards across all patient touchpoints.

What languages are supported for transcription?

Full support for Polish and English, with additional languages available on request. The transcription engine is optimized for medical terminology in Polish.

Call Analysis

Know Exactly How Every Patient Call Is Handled

AI listens to every call, scores it against your protocols, and surfaces the insights that matter. No more random sampling.

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Analysis Engine

100% of calls analyzed, not 2%

Traditional quality monitoring covers a tiny fraction of calls. Mediflo's AI analyzes every single conversation.

Custom Protocols

Define scoring criteria specific to your clinic: greeting standards, identity verification, information accuracy, empathy markers, and closing procedures. The AI applies them consistently.

Automated Scoring (0-100)

Every call receives a detailed score broken down by criteria. See exactly where each agent excels and where they need coaching.

Performance Tracking

Track individual and team scores over time. Identify trends, compare departments, and measure the impact of training programs with real data.

Full Transcription

Every call is transcribed with speaker identification. Search across conversations, find specific topics, and review the exact wording used.

Detailed scoring for every call

See exactly how each conversation scored across your criteria. No ambiguity, no subjectivity.

Call Score

Reception • 03.03.2026

53/70 pts

Greeting10/10

Identity verification8/10

Medical interview15/20

Visit information10/10

Understanding check0/10

Farewell10/10

Protocol: Rejestracja v2.1AI-scored

Use cases

Protocol compliance verification

Objective employee performance evaluation

100% call quality monitoring

Training needs identification

Service quality trend analysis

Frequently asked questions

Find answers to common questions about this product.

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