AI-powered contact center built for healthcare
We build the tools that medical facilities actually need — not another generic contact center with a healthcare label.
Who is behind Mediflo
Founder & CEO
Michał Rokita
Michał brings broad experience across fintech, healthcare, and crypto — building products that serve millions of users worldwide. Mediflo combines that engineering background with a first-hand understanding of what day-to-day life inside a medical facility actually looks like.
He also shares what he has learned with the Polish developer community and works to push practical AI adoption in Poland — running free workshops and showing how to use new tools meaningfully in day-to-day work.
See LinkedIn profileMediflo started at a family clinic
Michał's family has been running a chain of eye clinics for years. Watching that business up close, he could see what a badly-organised contact centre actually costs — calls nobody measured, no view of service quality, and hours every week eaten by repetitive work like manual appointment confirmations.
Michał had been working with AI long before it was fashionable. He decided the moment was right to build a tool that not only takes those problems off the table, but consolidates every contact-centre need into a single product — designed from day one for security and scale, from a small clinic to a large network.
That is how Mediflo started. Today it is used by facilities that used to rely on five separate vendors to do the same job.
What drives us
Healthcare First
Built by people who understand medical workflows. Every feature is designed for the realities of patient care.
Security by Design
GDPR, ISO 27001, EU-only infrastructure from day one. Security is not an afterthought — it is the foundation.
Real Results
We measure success by your outcomes, not features shipped. 180h+ of recovered time and +17% answer rate speak for themselves.
Speed of Delivery
From demo to production in days. Custom features delivered in 2 weeks. We move fast because your patients cannot wait.
Human + AI
AI handles the routine so your team can focus on complex care. Technology should amplify human empathy, not replace it.
Transparency
Fair pricing, no hidden fees, open communication. You always know what you are paying for and what to expect.