Live Chat for Healthcare
Embeddable chat widget for your clinic's website with branding, pre-chat forms, and operator tools.
Chat that fits your clinic
Add a branded chat widget to your website and manage conversations from the same panel your team already uses.
Website Widget
JavaScript widget that installs with a single code snippet. Custom branding, pre-chat form, chat persistence across page reloads, typing indicators, and browser notifications.
Operator Tools
Accept or reject incoming conversations, transfer to another agent or department, resolve when done. Invitation system lets operators pull in colleagues for complex questions.
Queue & Assignment
Incoming chats enter a queue with configurable rules. Operators set availability independently from phone. Offer/accept flow ensures chats go to agents who are ready.
Part of the Omnichannel Platform
The same agent handles phone calls, chat, email, SMS, and contact requests from one panel. Patient context carries across channels.
A chat widget patients actually want to use
See how a conversation with your clinic looks through the chat widget. Branded, fast, and always with full patient context from CRM.
Klinika Eyemed
Use cases
Frequently asked questions
Answers to the questions we hear most often about this product.
How is the widget installed?
A single JavaScript snippet that you copy-paste into your website's HTML. No build tools or developer resources required. The widget loads asynchronously and won't slow down your page.
Can we customize the look?
Full branding customization: colors, logo, welcome message, position on page, and pre-chat form fields. The widget matches your clinic's visual identity.
What happens when no agents are available?
Patients see a queue position and estimated wait time. If all agents are offline, the widget switches to an offline form that creates a contact request for follow-up.
Does it integrate with CRM?
Yes. Every chat conversation is automatically linked to the patient's contact record. Agents see the full interaction history before they respond.
Ready to take the load off your team?
Book a demo, or start a 14-day pilot on your own number — 0 zł, no card. Connecting the number and the HIS usually takes 2–5 business days.
No credit card • No commitments • 7-day support