Medical contact center with AI

Confirmed appointments, answered calls, happy patients.

Mediflo is one platform where your team, voice bots and AI chat handle patients together — and every conversation is written back to the HIS you already use.

Book a demo 14-day pilot — 0 zł

On your number and your HIS • Month-to-month contract

ISO 27001 • GDPR • AI inside the EU only

Call score: 94/100

Reminder SMS sent

One hotline

Live1:12

Patient callsFront-desk queue · 10:41
Team on the phone2 of 2 seats busy
Bot answers and confirms the appointmentConversation in Polish, 1:12
Written to HIS: appointment confirmedDr Nowak · tomorrow 12:30

Talk to the botA live voice conversation with AI, no sign-up

We work in the system you already have:

Unison
Gabos
MONI
Kamsoft
myDr
MEDYC
FELG Dentdental
mMedicacoming soon
Glassonoptical stores · from December 2026
Google Calendarsmall practices
Another HIS or on-prem over VPN? Integration included — 0 zł

Mediflo is a medical contact center with AI for Polish clinics, practices and multi-site groups: a hotline for the front-desk team, voice bots and AI chat on the same numbers and channels, with every conversation written back to the HIS the clinic already uses. Start with an AI receptionist, with a hotline for your team, or combine both — it all runs in one system the whole front desk works in.

Division of labour

The bot takes the routine. The team takes the patient.

Your front desk keeps its people. We take the repetitive work off it — and give back time for the patient at the counter.

Bots handle

Appointment confirmations — a call the day before, a reschedule or a cancellation, the outcome straight into the HIS
Reminders and SMS replies
Website chat — opening hours, exam preparation, prices
Calls at peak and after hours, when everyone is already talking
Invitations to follow-up exams and preventive check-ups

The team stays with

Difficult and urgent cases
Patients who need a person
Decisions: order, exceptions, VIPs
Everything the bot hands over, with a note and full context

Every conversation — bot and human alike — lands in one place: the Mediflo CRM and your HIS.

Minute calculator

How many front-desk hours will you get back?

Work out how many routine minutes a month the bots can take — and what that means for your team and your budget.

Appointments to confirm per month300

Inbound calls per day50

Share of routine calls50 %

Front-desk seats5

Bots take about 28 h per month

That is 1 700 minutes of calls your team no longer makes.

Bot minute · 0,49 zł

833 zł

with bots

Staff minute · 2,36 zł

4 012 zł

with staff

≈ 0,6 of a full-time role in calls

Fits the Clinic package — 2 490 zł net / month

See pricing Book a demo

* Cost of a front-desk role in 2026: roughly 7 080 zł per month (employer cost on a 5 880 zł gross salary) against about 3 000 talk minutes — 2,36 zł per minute. An estimate, not an offer. Bots do not take every call.

Rollout

Three steps. You keep your phones and your HIS.

1
We connect your number and your HIS
You stay on your own number and carrier. Integration with your system — on-prem over VPN included — is part of the price.
2
We set up bots and queues with your team
Polish-language scenarios, call-quality protocols, who answers what.
3
You start with a 14-day pilot
On real traffic, for 0 zł, no card. You stay if the numbers add up. Month-to-month contract.

The first confirmed appointments land in the first week of the pilot.

See for yourself

Have the conversation before you book the meeting

Pick a scenario and play the patient — you will see what the bot does and what it records. Prefer voice? Talk to our bot about Mediflo live.

Appointment confirmation (the bot calls)Hotline (the patient calls)

Our most common scenario: the bot calls the day before a visit, confirms, reschedules or cancels — and writes the outcome to the HIS.

Mediflo bot: Good morning, this is the assistant at the Medica clinic, calling on behalf of the front desk. I need to confirm tomorrow's appointment with Dr Nowak at 12:00. Does that time still work?
You (patient): Yes, I confirm
Mediflo bot: Thank you, the appointment is confirmed. We'll send a reminder by text before the visit. See you tomorrow!

Appointment confirmed

Status in the HIS: confirmed
Reminder SMS scheduled
The front desk made zero calls

Book the full demo

A text simulation in your browser — no phone call, no form.

Team already on the phone? The bot answers, handles simple questions, books — or hands over to a person with a note.

Mediflo bot: Medica clinic, good morning. The front desk is on another call right now, but I can help straight away. What do you need?
You (patient): I'd like to book an eye appointment
Mediflo bot: Of course. The next free slots with Dr Kowalska are Tuesday at 14:30 or Thursday at 9:15. Which one suits you?
You (patient): Tuesday 14:30
Mediflo bot: Booked: ophthalmology, Dr Kowalska, Tuesday at 14:30. I'll send a confirmation text in a moment. Anything else I can help with?
You (patient): That's everything, thank you
Mediflo bot: Thank you for calling, and see you on Tuesday!

Appointment booked

Entry in the HIS: ophthalmology, Tuesday 14:30
Confirmation SMS sent
Contact saved in the CRM

Book the full demo

A text simulation in your browser — no phone call, no form.

Talk to the bot live

The voice bot answers questions about Mediflo and can book a demo. You are talking to AI, not a person.

No registration · No phone number needed

Use cases

What Mediflo handles in your clinic

ClinicDentistryOphthalmologyMulti-site group

Confirming public-payer and private appointments the day before, with the outcome in the HIS
Calls at peak: the bot answers while the whole team is talking
Prescriptions, results, opening hours — simple questions on chat and by phone
SMS reminders and freeing up slots after a cancellation
A queue and IVR for several departments in one facility
Every conversation scored against your own protocols

Confirmations and reminders: hygiene, check-ups, multi-stage treatment
Rebooking after a cancellation — the chair does not stand empty
Chat about prices, procedure preparation and opening hours
Six-month recall: the bot invites patients back for a check-up
The FELG Dent integration runs in a dental practice today

Confirming exams (OCT, visual field) with preparation instructions
One hotline number for several rooms and doctors
Recall campaigns: the bot invites patients to periodic exams
Eyemed: 180 hours of team time recovered per month, +17% pickup rate
Call outcomes written to the HIS, with no manual re-typing

One hotline for many locations, routed to the right facility
Reports and call-quality scores per location and per team
A shared patient CRM across the whole group
On-prem HIS over VPN, your own numbers and carrier
The Network package, or Enterprise with an SLA and custom limits

Results

Numbers we can stand behind

180 h+

of team time recovered per month

Eyemed, ophthalmology clinic

+17%

call pickup rate

Eyemed, month over month

14 days

of pilot on your own number

0 zł, no card

0 zł

for HIS integration

custom and on-prem included

Method: team time = call minutes taken over by bots; pickup rate = answered / all calls, month over month. We publish only results our customers have confirmed.

How Eyemed recovered 180 hours a month

Read the full case study

Mediflo completely changed the way we handle patients. The voice bots took over appointment confirmations, and our team can focus on what really matters — patient care.

Eyemed, ophthalmology clinic

Also working with Mediflo

The full platform

Bots are one part. Underneath runs a whole contact center.

Queues, people, bots, chat, CRM, call quality and IVR — one system instead of five tools and a spreadsheet.

Written into the HIS, not beside it

The outcome of every conversation lands in the system your front desk works in.

Unison
Gabos
MONI
Kamsoft
myDr
MEDYC
FELG Dentdental
mMedicacoming soon
Glassonoptical stores · from December 2026
Google Calendarsmall practices

Another system or on-prem over VPN — integration is included.

See the integrations

Comparison

An AI receptionist alone, or the whole platform?

An AI receptionist alone, or the whole platform?
Feature	Mediflo (AI receptionist + contact center)	Standalone AI receptionist	Classic contact center
People and bots on one hotline	Yes	Usually the bot only	People only
Appointment confirmations written to the HIS	Yes	Depends on the system	Manually
AI chat on your website	Unlimited in the package	Often an add-on fee	Rarely
Quality scoring of 100% of conversations	Yes, on your protocols	No	Extra cost or samples
Patient CRM and visual IVR	Yes	No	Partly
Your own number and carrier	Yes (SIP)	Varies	Often locked in
Contract	Month to month	Varies	Usually 12+ months
Pilot	14 days on your own number	Shorter or none	Paid rollout
Data in the EU, ISO 27001, GDPR	Yes	Varies	Varies

Security your clinic can point to

ISO 27001A certified information security management system.
GDPR: two contractsA data processing agreement and a service agreement with every clinic.
Data and AI inside the EU onlyServers in Frankfurt, AI models in the European Union. We do not train models on customer data.
The patient knows it is a botThe bot introduces itself as the clinic's assistant and hands the call to a person on request.

See security

Frequently asked questions

The answers that come up in every first meeting.

Is Mediflo an AI receptionist?

Yes — and more. Mediflo can work as an AI receptionist (virtual receptionist) that answers calls, books and confirms appointments and answers patients' questions, after hours too; as a hotline for your front-desk team; or as both at once. The AI receptionist takes the routine, and anything it cannot close reaches a person with a note.

Do I have to change my phones, number or carrier?

No. You stay on your own number and carrier — we connect to your PBX or carrier over SIP. Telecom charges stay with your carrier.

How does the pilot work?

14 days on your own number and on real traffic, 0 zł, no card. We set up one scenario — usually appointment confirmations — and show you the numbers. You stay if they add up. Month-to-month contract.

Which HIS systems do you work with?

Unison, Gabos, MONI, Kamsoft, myDr, MEDYC, FELG Dent (dental); mMedica coming soon; Glasson (optical stores) available from December 2026. Beyond the HIS systems we connect Google Calendar — for small practices that book in a calendar. Another system, or an on-prem install over VPN — the integration is included, 0 zł.

What does it cost?

Packages run from 699 zł to 4 490 zł net per month; the most popular one, Clinic, is 2 490 zł. Without a package you pay for usage: 339 zł per seat, 149 zł per bot, 0,49 zł per minute. It is all on the pricing page.

What languages does the bot speak?

Polish — the language in which we test and tune every scenario. English and Ukrainian can be enabled for a specific deployment.

Does the patient know they are talking to a bot?

Yes. The bot introduces itself as the clinic's assistant and hands the call to a person on request. The law requires it of us, and so do we.

What about patient data?

Data and AI models run exclusively inside the EU. We sign a data processing agreement and a service agreement, and we hold an ISO 27001 certificate. Details are on the Security page.

What about Centralna e-Rejestracja (CeR)?

CeR is the state channel for booking selected public-payer services. The clinic's phone keeps ringing — for private visits, dentistry, ophthalmology, reschedules, prescriptions, exam preparation and confirmations. That is exactly what Mediflo handles, writing the outcome back to your HIS. The two coexist.

See Mediflo on your own number

Book a demo, or start the 14-day pilot right away. Live in a few days, month-to-month contract.