AI receptionists for Diamentowy Optyk stores
We are deploying AI receptionists for the optical stores in the DIOP group: they answer calls, book eye exams and answer customer questions, even when nobody in the store can get to the phone.
About DIOP Diamentowy Optyk
Diamentowy Optyk is a nationwide concept of expert optical stores, created by optometrists, ophthalmologists and opticians. The DIOP Optical Group brings together independent stores from across Poland, supporting them with purchasing, training and sales, and offering customers its own multiDIOP and perfectDIOP spectacle lenses among other products.
- A purchasing group of independent optical stores
- Diamentowy Optyk stores across Poland
- Own multiDIOP and perfectDIOP lenses and the MOOS, Vemis and Mirroris frame collections
- Specialist eye exams and contact lens fitting in store
What we are deploying
In an optical store, the person serving a customer is usually the same person who should answer the phone. The Mediflo AI receptionist takes the calls the team cannot pick up: it books eye exams, answers questions about opening hours and the offer, and passes on anything that needs an optician. We have also started working with Glasson, which makes software for optical stores — from December 2026 the receptionist will write appointments straight into Glasson.
The AI receptionist answers when the team is busy with customers in the store
It books eye exams and contact lens fittings into free slots
It also works outside the store's opening hours
Anything that needs an optician goes to the team with a call summary
What it brings the stores
- Fewer missed calls — a caller books right away instead of looking for another store
- The optician can finish serving the customer in front of them instead of breaking off for a ringing phone
- From December 2026, appointments booked by the receptionist land straight in the store's Glasson system
Frequently asked questions
Answers to the questions we hear most often about this product.
What does the work with the DIOP group involve?
We are deploying AI receptionists for stores in the DIOP Diamentowy Optyk optical group. Each store gets a receptionist set up for its own hours, services and prices.
Does the AI receptionist work with the store's system?
We have started working with Glasson. The Glasson integration will be available from December 2026 — appointments will then be written straight into it. Other systems are connected within the package price.
My store is not in DIOP. Can I use this too?
Yes. We set up the AI receptionist for any store or practice — try it in a 14-day pilot on your own number: 0 zł, no card.
Ready to take the load off your team?
Book a demo, or start a 14-day pilot on your own number — 0 zł, no card. Connecting the number and the HIS usually takes 2–5 business days.
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