Email for Healthcare Contact Centers
Full email inbox with threading, agent assignment, and delivery tracking.
Professional email handling, built in
Receive, assign, and respond to patient emails from the same panel your team uses for calls and chat.
Inbox
Threaded email conversations with a built-in reply composer. Attachments, mark as read/unread, and conversation status tracking. No need for an external email client.
Reliable Email Receiving
Mediflo works with any email provider — Gmail, Outlook, your own mail server. Keep the address patients already know. Every message flows into the Mediflo panel with full patient context from CRM.
Delivery Tracking
See exactly whether each email reached the patient. Full delivery status for every sent message. No surprises, no lost messages.
Agent Assignment
Incoming emails offered to available agents via accept/reject system. Per-agent email toggle, max capacity limits, and automatic escalation when no one accepts.
Every patient email — in context, instantly
An inbox integrated with your contact center and CRM. Threads, automatic assignment, priorities, and full patient history — right next to calls and chat. No more switching between apps.
Email Inbox
reception@eyemed-clinic.com
Blood test results inquiry
Hello, I'd like to receive my blood test results...
Appointment rescheduling
Hello, can I move my appointment...
Referral from family doctor
Attached please find the referral...
Equipment delivery confirmation
Thank you for confirming the order...
Insurance documents
Sending the required documents attached...
Blood test results inquiry
Anna Nowak↔Katarzyna Malinowska
Hello, I'd like to receive my blood test results from last week. Can I pick them up by email?
Hello Anna, of course — your results are attached. Please let me know if you'd like to discuss them with a doctor.
Write a reply...
Use cases
Frequently asked questions
Answers to the questions we hear most often about this product.
Can we use our existing email address?
Yes. Mediflo works with any email provider — Gmail, Outlook, your own mail server. Keep the address patients already know, and every message will automatically flow into the Mediflo panel.
How are emails assigned to agents?
Automatic offer system: incoming emails are offered to available agents with email enabled. Agents accept or reject. If no one accepts within the timeout, the system escalates.
Is email threaded?
Yes. Automatic threading via standard email headers (Message-ID, In-Reply-To, References). Related messages are grouped into conversations for full context.
Can agents handle email and calls simultaneously?
Yes. The email availability toggle works independently from phone. Agents can handle both channels or focus on one, depending on workload and team configuration.
Ready to take the load off your team?
Book a demo, or start a 14-day pilot on your own number — 0 zł, no card. Connecting the number and the HIS usually takes 2–5 business days.
No credit card • No commitments • 7-day support