Full email inbox with threading, agent assignment, and delivery tracking.
Receive, assign, and respond to patient emails from the same panel your team uses for calls and chat.
Threaded email conversations with a built-in reply composer. Attachments, mark as read/unread, and conversation status tracking. No need for an external email client.
Mediflo works with any email provider — Gmail, Outlook, your own mail server. Keep the address patients already know. Every message flows into the Mediflo panel with full patient context from CRM.
See exactly whether each email reached the patient. Full delivery status for every sent message. No surprises, no lost messages.
Incoming emails offered to available agents via accept/reject system. Per-agent email toggle, max capacity limits, and automatic escalation when no one accepts.
An inbox integrated with your contact center and CRM. Threads, automatic assignment, priorities, and full patient history — right next to calls and chat. No more switching between apps.
Email Inbox
reception@eyemed-clinic.com
Blood test results inquiry
Hello, I'd like to receive my blood test results...
Appointment rescheduling
Hello, can I move my appointment...
Referral from family doctor
Attached please find the referral...
Equipment delivery confirmation
Thank you for confirming the order...
Insurance documents
Sending the required documents attached...
Blood test results inquiry
Anna Nowak↔Katarzyna Malinowska
Hello, I'd like to receive my blood test results from last week. Can I pick them up by email?
Hello Anna, of course — your results are attached. Please let me know if you'd like to discuss them with a doctor.
Write a reply...
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