Medical CRM

Every Patient Interaction in One Place

Purpose-built CRM that ties together calls, appointments, notes, and history. Know your patients before you pick up the phone.

CRM Features

Context at your fingertips

When a patient calls, your team sees their complete history instantly. No more asking patients to repeat themselves.

Automatic HIS/EHR Sync

Mediflo CRM integrates directly with the medical records systems (HIS/EHR) at your facility — currently Unison, with more integrations in development. Patient data, appointments, and notes sync in the background — no manual import, no export, no double-entry. When a patient calls, the system already knows who they are.

Patient & Contact Management

Comprehensive patient profiles with contact details, preferences, communication history, and custom notes.

Custom Fields

Add any field your workflow requires: insurance provider, referring doctor, chronic conditions, preferred contact method.

Multi-Business Support

Works for medical clinics, B2B organizations, and B2C companies. Configure the CRM layout for your specific industry.

Call History Integration

Every call is automatically linked to the patient's profile. See who called, when, what was discussed, and how the call was scored.

Contact Timeline

A chronological view of every interaction: calls, appointments, tasks, notes, and system events.

Tagging & Segmentation

Tag contacts with custom labels for segmentation. Filter patients by tags, create targeted outreach lists, and track cohorts over time.

The full patient picture

Every call, appointment, and note tied to a single patient profile. Context before the conversation even starts.

MN

Maria Nowak

+48 600 *** 234

PatientVIP

Calls

24

Appointments

8

Last contact

Today

History

Incoming call

4:12 min

10:32

Appointment confirmed

Dr. Kowalski, Mar 5

10:36

Note added

Test results to send

10:37
3 custom fieldsLast sync: 2 min

Use cases

Centralized patient record management
New patient lead tracking
Complete contact and interaction history
Automatic communication logging
Appointment and call history linking

Frequently asked questions

Find answers to common questions about this product.

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