Let AI Handle the Calls Your Team Shouldn't Have To
Voice bots that confirm appointments, schedule patients, renew prescriptions and answer questions — in Polish, writing the outcome back to your HIS. English and Ukrainian are enabled per deployment.
One bot, many conversations
Deploy voice bots for the repetitive calls that consume your team's time. Each bot adapts to your clinic's workflow.
Appointment Confirmations
Automatically call patients to confirm upcoming appointments, reschedule if needed, and update your system in real time. Fewer no-shows without extra front-desk work.
Appointment Scheduling
Patients call in and the bot finds available slots, books appointments, and sends confirmations. It also answers when the front desk is closed.
Prescription Renewals
Handle recurring prescription renewal requests automatically. The bot verifies patient identity, checks eligibility, and routes to the doctor for approval.
Patient Q&A
Answer common questions about opening hours, directions, preparation for visits, and more. Frees up your reception for complex inquiries.
Natural conversation in Polish
Our voice bots conduct fluid, natural conversations that patients actually prefer over hold queues.
Mediflo Voice Bot
Use cases
Frequently asked questions
Answers to the questions we hear most often about this product.
How natural do the voice bots sound?
Mediflo voice bots use advanced text-to-speech technology with Polish language models and hold a natural conversation. They do not pretend to be human — a patient can ask for a person at any time.
Can the bot handle unexpected patient responses?
Yes. We build and test the scenarios against real front-desk conversations, together with your team and on your workflows, so the bot handles interruptions, off-topic questions and unexpected answers. We do not train models on patient data. If the bot encounters something it cannot resolve, it seamlessly transfers to a human agent.
How long does setup take?
Connecting the number and the HIS usually takes 2–5 business days. We configure the bot for your workflows, test it and go live with monitoring — and the first 14 days run as a pilot on real traffic.
What happens outside business hours?
Voice bots operate 24/7. Patients can confirm appointments, ask questions, or request callbacks at any time. The system handles after-hours calls just as effectively as during peak hours.
Ready to take the load off your team?
Book a demo, or start a 14-day pilot on your own number — 0 zł, no card. Connecting the number and the HIS usually takes 2–5 business days.
No credit card • No commitments • 7-day support