SMS from the Same Number as Your Hotline
Send and receive SMS from the number patients know. Carrier integration, granular permissions.
SMS that fits your workflow
Send texts from the number patients already call. Control who can read and send with role-based permissions.
Same Number
Send SMS from the same phone number as your hotline. Patients see a familiar, trusted number — no confusion, no separate SMS senders.
Carrier Integration
Works with your existing phone carrier (Play, others). Mediflo handles the SMS gateway setup. No need to change operators or sign new contracts.
Granular Permissions
Configure read, send, or no access permissions per user role. SMS permissions are separate from call and CRM permissions, giving you full control.
Part of the Omnichannel Platform
SMS is fully integrated into the CRM timeline and communications hub alongside phone calls, live chat, and email. Every message is part of the complete communication history.
Use cases
Frequently asked questions
Answers to the questions we hear most often about this product.
Do we need to change our phone carrier?
No. Mediflo works with your existing carrier. We handle the SMS gateway integration so you can keep your current operator and phone numbers.
Can we send SMS from the same number patients call?
Yes. Through carrier SMS gateway integration, outgoing SMS messages are sent from the same phone number as your hotline. Patients see one consistent number for both calls and texts.
Who can send SMS?
Configurable per role. You can grant read-only access, full send access, or no access to the SMS channel for each user role independently.
Ready to take the load off your team?
Book a demo, or start a 14-day pilot on your own number — 0 zł, no card. Connecting the number and the HIS usually takes 2–5 business days.
No credit card • No commitments • 7-day support