Do we need to change our phone carrier?

No. Mediflo works with your existing carrier. We handle the SMS gateway integration so you can keep your current operator and phone numbers.

Can we send SMS from the same number patients call?

Yes. Through carrier SMS gateway integration, outgoing SMS messages are sent from the same phone number as your hotline. Patients see one consistent number for both calls and texts.

Configurable per role. You can grant read-only access, full send access, or no access to the SMS channel for each user role independently.

SMS

SMS from the Same Number as Your Hotline

Send and receive SMS from the number patients know. Carrier integration, granular permissions.

Request Demo Start Free Trial

Capabilities

SMS that fits your workflow

Send texts from the number patients already call. Control who can read and send with role-based permissions.

Same Number

Send SMS from the same phone number as your hotline. Patients see a familiar, trusted number — no confusion, no separate SMS senders.

Carrier Integration

Works with your existing phone carrier (Play, others). Mediflo handles the SMS gateway setup. No need to change operators or sign new contracts.

Granular Permissions

Configure read, send, or no access permissions per user role. SMS permissions are separate from call and CRM permissions, giving you full control.

Part of the Omnichannel Platform

SMS is fully integrated into the CRM timeline and communications hub alongside phone calls, live chat, and email. Every message is part of the complete communication history.

Use cases

Appointment reminders via SMS

Post-call follow-up messages

Directions and preparation instructions

Quick patient notifications

Frequently asked questions

Find answers to common questions about this product.

Ready to take the load off your team?

Start a free trial or book a demo with our team. Production in days.

Start Free Trial Request Demo

No credit card • No commitments • 7-day support

SMS