A Contact Center Built for How Clinics Actually Work
Intelligent queues, skill-based routing, real-time dashboards, and observer mode. Everything your team needs to handle patient calls professionally.
Professional call handling from day one
Replace your legacy phone system with a modern contact center that adapts to your team structure and patient flow.
Intelligent Queues
Smart queue management with priority levels, overflow rules, and estimated wait times. Patients know where they stand, and your team stays organized.
Skill-Based Routing
Route calls to the right agent based on department, language, skill level, or patient history. Reduce transfers and first-call resolution time.
Seamless VoIP + Browser
Browser-based agents and VoIP desk phones work together without friction — calls and transfers flow both ways. Ideal for clinics with existing VoIP infrastructure who want to add or transition to web-based telephony without replacing hardware. Full SIP trunk support and works with any operator.
Automatic Agent Recognition on VoIP
Mediflo automatically identifies which agent answered or placed a call from a VoIP phone — even when a single reception phone is shared across multiple staff members. No more manual call assignment — the system knows who talked.
Real-Time Monitoring
Live dashboard showing queue depths, agent statuses, call durations, and SLA metrics. Make staffing decisions based on actual data, not guesswork.
Observer Mode
Supervisors can silently listen to live calls, whisper coaching to agents, or join the conversation. Train new staff without impacting patient experience.
See your team in real time
The live dashboard gives supervisors instant visibility into every queue, agent, and active call.
Live Dashboard
Reception • Prescriptions
Anna K.
Rejestracja
Marek W.
Recepty
Kasia P.
Tomek B.
Rejestracja
VoIP without compromise: any carrier, any device
SIP trunk, VoIP desk phones, and browser-based agents — all in one coherent system. Plug in your existing VoIP operator without replacing hardware and let your team choose how they work.
SIP Trunk
Carrier · any operator
Mediflo Cloud
AI routing
VoIP Reception
Browser agent
SIP trunk — any carrier
Plug in your existing VoIP operator or IP-PBX without replacing hardware or switching providers. Works with any SIP-compatible carrier.
Browser ↔ VoIP interop
Agents on the browser and on VoIP desk phones call each other and transfer conversations seamlessly — in both directions, with no limitations.
Shared phone recognition
A single VoIP phone on the front desk, and the system still knows which agent picked up and is on the call.
Use cases
Frequently asked questions
Answers to the questions we hear most often about this product.
How quickly can we migrate from our current system?
Most migrations take 3-7 days. We handle number porting, configure your queues and routing rules, train your team, and go live with parallel running to ensure zero downtime.
Do agents need special hardware or software?
No. Mediflo's contact center runs in the browser. Agents just need a headset and internet connection. No VoIP phones, no desktop software, no IT infrastructure changes needed.
Can we keep our existing phone numbers?
Yes. We support full number porting from any Polish carrier. Your patients keep calling the same number they know, and calls route through Mediflo's cloud infrastructure.
What happens during peak hours when all agents are busy?
The system offers configurable overflow rules: queue with estimated wait time, route to a voice bot for common tasks, offer a callback slot, or redirect to voicemail. Patients always have a path forward.
Ready to take the load off your team?
Book a demo, or start a 14-day pilot on your own number — 0 zł, no card. Connecting the number and the HIS usually takes 2–5 business days.
No credit card • No commitments • 7-day support