Two industries we focus on
Healthcare and hotels. The mechanics are the same in both: the team, voice bots and chat on one hotline, with the outcome of each conversation landing where that team works.
Healthcare and hotels
Mediflo is a medical contact center with AI — that is where our deepest expertise sits: practices, clinics and multi-site groups, with the outcome of every conversation written back to the HIS. The second industry we work in day to day is hotels: the front desk and reservations run on the same mechanics as a clinic front desk. Other industries we take on request — the platform is the same, only the scenario changes.
Where we know the process inside out
Healthcare
Practices, clinics, multi-site groups
The front desk, voice bots and chat work on one hotline, and the outcome of every conversation is written into the HIS the clinic already uses.
- Write-back to the HIS: Unison, Gabos, MONI, Kamsoft, myDr, MEDYC, FELG Dent (dental); mMedica coming soon; Glasson (optical stores) available from December 2026. Booking in a calendar instead of a HIS? We connect Google Calendar and write the appointments there.
- Appointment confirmations the day before: confirm, reschedule or cancel — with the outcome in the system straight away.
- Front desk, bots and chat on one number — a person takes over with the note and the context already there.
- SMS reminders, slots released after a cancellation, recall invitations for check-ups.
- 100% of conversations scored — bot and human alike — against the clinic's own protocols.
Hotels
Front desk and reservations on one hotline
The same platform on a hotel front desk: bots pick up when reception is busy, and a person takes over the harder conversations.
- Bots confirm and change reservations, and the outcome reaches the front desk.
- Guest questions answered in Polish and English: check-in and check-out times, breakfast, parking, directions, amenities.
- Callbacks: missed calls and website requests land in one queue.
- Every conversation recorded and transcribed, with quality scored against your own protocols.
- Integration with your booking system on request — scope and timing are agreed with the property and its vendor.
What works everywhere
These modules are industry-agnostic and part of every package.
Other industries — on request
The same platform works anywhere there is a hotline. Outside healthcare and hotels we set it up on request, after a conversation about your processes.
Legal services
Client intake and callbacks, with every conversation recorded and scored.
Finance and insurance
Call recording for compliance and automated customer callbacks.
Education
Enrolment enquiries and parent communication on one number.
Real estate
Website enquiries and viewing appointments without manual call-backs.
Professional services
Appointment scheduling and order in your client contacts.
Any business with a hotline
If you take calls from customers, the same platform works for you. Book a call — we will check whether it fits your process.
What you get in any industry
Five things that are inside the package price at Mediflo, not an add-on.
AI call scoring
Mediflo scores 100% of conversations — bot and human — against your own protocols, with the reasoning behind every score.
Voice bots inside the package
Every package includes concurrent bots and bot minutes. An extra concurrent bot is 149 zł per month; a minute above the package is 0,49 zł.
Predictable pricing
Packages from 699 zł to 4 490 zł net per month, with seats, bots, minutes and SMS included. Without a package you pay for usage — 339 zł per seat, 149 zł per bot, 0,49 zł per minute, no thresholds.
Support 7 days a week
We build integrations and tune scenarios together with your team, inside the package price. HIS integration — custom work and on-prem over VPN included — costs 0 zł.
EU-only AI processing
Data and AI models run exclusively on infrastructure inside the European Union. We do not train models on customer data.
Frequently asked questions
Answers to the questions we hear most often about this product.
Which industries do you focus on?
Two: healthcare and hotels. Healthcare is our deepest expertise — with the outcome of every conversation written back to the HIS. Hotels are the second industry we work in day to day. Other industries we take on request, on the same platform.
Do I lose features if I am not in healthcare?
No. The contact center, voice bots, AI chat, call scoring, CRM, IVR designer, email and SMS all work the same in any industry. The healthcare-specific parts — HIS integration and the patient data model — simply are not used in your case.
How does an integration with a hotel booking system work?
We agree it with the property individually. We do not publish a list of booking systems — the scope and timing are agreed during the pilot, together with your vendor. The pilot also runs without an integration: on the hotline, callbacks and chat alone.
Can we adapt Mediflo to our industry?
Yes. CRM fields, call-scoring protocols, IVR trees and bot scenarios are configured around your process — together with your team, inside the package price.
Ready to take the load off your team?
Book a demo, or start a 14-day pilot on your own number — 0 zł, no card. Connecting the number and the HIS usually takes 2–5 business days.
No credit card • No commitments • 7-day support