How an ophthalmology clinic network automated appointment confirmations and freed their team to focus on patient care.
180h+
recovered time per month
+17%
answer rate increase
The challenge
Eyemed, a growing ophthalmology clinic network, was struggling with an overwhelmed reception staff. With thousands of appointments to confirm each month, receptionists spent most of their time on repetitive phone calls instead of assisting patients in-clinic. Missed calls led to no-shows, wasted doctor time, and declining patient satisfaction scores. Hiring more staff was costly and didn't solve the root problem — the work was fundamentally repetitive and didn't require human judgment.
The solution
Mediflo deployed AI voice bots specifically configured for Eyemed's appointment confirmation workflow. The bots call patients in natural Polish, confirm or reschedule appointments, and update the clinic's system in real time. Mediflo's contact center module handles the remaining calls that require human attention, with full call recording and AI-powered quality analysis to ensure consistent service standards.
AI voice bots confirming appointments, including when the front desk is busy or closed
Cloud contact center for complex patient inquiries
AI call analysis scoring every conversation for quality
Direct integration with clinic management system
The results
Within the first month of deployment the bots took over the vast majority of appointment confirmations, with a near-zero missed confirmation rate. Method: team time = call minutes taken over by bots; pickup rate = answered / all calls, month over month. The clinic confirmed both numbers — those are the only results we publish.
180h+ of recovered time per month on appointment confirmations
+17% increase in answer rate
Near-zero missed confirmations
Reception staff refocused on complex patient needs and in-clinic care
“Mediflo completely transformed how we handle patients. Voice bots took over appointment confirmations, and our team can focus on what really matters — patient care.”
Clinic Manager
Eyemed Ophthalmology Network
Frequently asked questions
Answers to the questions we hear most often about this product.
How long did the implementation take?
Connecting the number and the system took a few business days; the full rollout — configuring and testing the confirmation scenario and training the team on the contact center and the analytics dashboard — took about a week.
Where do these numbers come from?
Team time is measured as the call minutes taken over by bots; the pickup rate is answered / all calls, month over month. The clinic confirmed both numbers. We do not publish return-on-investment figures — your own arithmetic depends on your traffic, and we work it out together on the minute calculator and the pricing page.
Which Mediflo products does Eyemed use?
Eyemed uses AI Voice Bots for automated appointment confirmations, the Cloud Contact Center for handling complex patient calls, and AI Call Analysis for monitoring service quality across all interactions.
Can my clinic achieve similar results?
We do not promise an average — we publish only results a customer has confirmed, and Eyemed is our only deployment with published numbers today. You measure your own numbers on your own traffic during the 14-day pilot: 0 zł, no card, on your number and your HIS — or, without an HIS, on a schedule export or on chat and the hotline.
Ready to take the load off your team?
Book a demo, or start a 14-day pilot on your own number — 0 zł, no card. Connecting the number and the HIS usually takes 2–5 business days.
No credit card • No commitments • 7-day support