How long did the implementation take?

Mediflo was fully deployed and operational within one week. The voice bots were configured and tested with Eyemed's specific appointment workflow, and the team received training on the contact center and analytics dashboard.

What was the return on investment?

Eyemed achieved a positive ROI within the first month. The cost of Mediflo's AI platform is a fraction of the salaries for the agents it replaced. Combined with reduced no-show rates and improved patient retention, the savings are substantial and ongoing.

Which Mediflo products does Eyemed use?

Eyemed uses AI Voice Bots for automated appointment confirmations, the Cloud Contact Center for handling complex patient calls, and AI Call Analysis for monitoring service quality across all interactions.

Can my clinic achieve similar results?

Results vary by clinic size and workflow, but most Mediflo clients see significant improvements within the first month. We offer a free trial so you can measure the impact before committing. Book a demo to discuss your specific needs.

Eyemed

How an ophthalmology clinic network automated appointment confirmations and freed their team to focus on patient care.

0h+

recovered time per month

+0%

answer rate increase

The challenge

Eyemed, a growing ophthalmology clinic network, was struggling with an overwhelmed reception staff. With thousands of appointments to confirm each month, receptionists spent most of their time on repetitive phone calls instead of assisting patients in-clinic. Missed calls led to no-shows, wasted doctor time, and declining patient satisfaction scores. Hiring more staff was costly and didn't solve the root problem — the work was fundamentally repetitive and didn't require human judgment.

The solution

Mediflo deployed AI voice bots specifically configured for Eyemed's appointment confirmation workflow. The bots call patients in natural Polish, confirm or reschedule appointments, and update the clinic's system in real time. Mediflo's contact center module handles the remaining calls that require human attention, with full call recording and AI-powered quality analysis to ensure consistent service standards.

AI voice bots handling outbound appointment confirmations 24/7

Cloud contact center for complex patient inquiries

AI call analysis scoring every conversation for quality

Direct integration with clinic management system

The results

Within the first month of deployment, Eyemed saw transformative results across their operations. The AI voice bots now handle the vast majority of appointment confirmations autonomously, with a near-zero missed confirmation rate.

180h+ of recovered time per month on appointment confirmations

+17% increase in answer rate

Near-zero missed confirmations

Reception staff refocused on complex patient needs and in-clinic care

“Mediflo completely transformed how we handle patients. Voice bots took over appointment confirmations, and our team can focus on what really matters — patient care.”

Clinic Manager

Eyemed Ophthalmology Network

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The challenge

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