How OCHO confirms appointments without the front desk dialling
A Mediflo voice bot calls patients of Prof. Zagórski's ophthalmology clinic network before their scheduled visit and writes the outcome of every call to the Unison system.
About OCHO
OCHO — Prof. Zagórski's Medical Group — is a network of 10 ophthalmology facilities in 6 cities, founded by Prof. Zbigniew Zagórski. Its Eye Surgery Centres provide full diagnostics and one-day surgery, including cataract, glaucoma and retinal treatment; its Ophthalmology Offices offer specialist consultations and outpatient care; and its optical stores fit glasses.
- Providing medical services since 1998
- 4 Eye Surgery Centres with operating theatres: Kraków, Nałęczów, Nowy Sącz and Rzeszów
- 4 Ophthalmology Offices in Lublin, Kraków and Zwoleń, plus 2 optical stores in Lublin and Rzeszów
- Services also under contracts with the NFZ (Polish National Health Fund)
What we deployed
With 10 facilities and long surgery lists, confirming visits by phone takes a lot of front-desk time. Mediflo launched a voice bot that reads scheduled visits from Unison, calls patients, speaks fluent Polish and sends each call's outcome back to Unison.
The voice bot calls patients ahead of their scheduled visit — even when the front desk is busy
The patient confirms, cancels or asks to change the date
The call outcome lands in Unison automatically — no retyping
Every call has a transcript and a summary in the Mediflo panel, so the front desk sees whom to call back
What changes
- The front desk no longer works through call lists — it handles only the cases that need a person
- Patients get a reminder and can say right away that they will not come, so the slot can go to someone else
- The visit status is current in the system the clinic already uses every day
Frequently asked questions
Answers to the questions we hear most often about this product.
Which medical system does the OCHO voice bot work with?
Unison. The voice bot reads scheduled visits from it and writes the outcome of every call back, so staff retype nothing.
What happens when a patient wants to reschedule?
The voice bot records that the patient wants a different date and flags it in the system and in the Mediflo panel, so the front desk can follow up.
Will a similar voice bot work at my facility?
Yes — we run appointment confirmation on your number and your HIS. Try it in a 14-day pilot: 0 zł, no card, and without an HIS on a schedule export.
Ready to take the load off your team?
Book a demo, or start a 14-day pilot on your own number — 0 zł, no card. Connecting the number and the HIS usually takes 2–5 business days.
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